Magic365 Privacy Policy

At Magic365, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains what information we collect when you visit magic365.com, how we use it, who we share it with, and what rights you have over your data. By registering an account or using Magic365 Casino, you agree to the collection and processing of your information as described below.

Who We Are

Magic365 is owned and operated by Magic Stones N.V., company number 155186, registered and regulated in Curacao at Seru Loraweg 17 C, Curacao. We hold a Curacao Gaming Authority licence No. OGL/2024/566/0462, issued on 26.03.2025, which authorises us to offer online gaming services. Billing services related to your deposits and withdrawals are provided by Magic Stones Limited (HE 415584), based at 3 Chytron Street, Flat/Office 301, P.C. 1075, Nicosia, Cyprus, under Billing Agent Agreement #1 dated 25.11.2020. Recurring card payments made through us may appear on your bank statement as magic365.com442033185342.

Information We Collect

We collect information directly from you and automatically through your use of Magic365 Casino. This allows us to run your account securely, process transactions, and comply with our licensing obligations.

• We collect registration details such as your e-mail address, chosen account currency, and password when you create a Magic365 login.
• We collect your full name, date of birth, residential address, and phone number, all of which are required for a confirmed account.
• We collect verification documents, including photo identification, proof of address issued within the last three months, and proof of ownership of your payment method, with card numbers partially masked and the CVV always hidden.
• We may request source-of-income documentation where our compliance checks require it.
• We record your deposit and withdrawal history, wagering activity, bonus usage, and gameplay data across slots, table games, live dealer titles, sports, and esports betting.
• We collect technical data such as your IP address, device type, browser, and language preference, which helps us detect one account per computer, IP address, or phone.
• We store your communications with our support team, including live chat transcripts and e-mails sent to [email protected].

How We Use Your Information

Our privacy policy explains that we use your data to operate Magic365 Casino responsibly, verify your identity, prevent fraud, and comply with anti-money-laundering obligations under Curacao law. We also use your information to manage your Magic365 casino login sessions, process deposits and withdrawals, and calculate wagering progress on any Magic365 bonus you activate, including welcome packages, free spins offers, Instant Rewards, missions, lotteries, and tournaments.

Where you have opted in, we use your contact details to send you promotional communications about new offers, such as a Magic365 casino no deposit bonus, Magic365 casino 50 free spins promotions, or seasonal campaigns. You can withdraw this consent at any time through your account settings or by contacting our support team.

We may also use aggregated and anonymised data, including information gathered from player feedback or a Magic365 casino review submitted through our channels, to improve our game selection, website performance, and customer experience.

Legal Basis for Processing

We process your personal data on the basis of the performance of our contract with you, our legitimate interest in operating a secure and compliant gaming platform, our legal obligations as a licensed operator, and, where applicable, your consent for marketing communications.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your language preference among our English, Spanish, Polish, French, and Russian localisations, keep you securely logged in, and analyse how you use Magic365 Casino. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site, mobile web version, Android app, Progressive Web App, or iOS interface.

Sharing Your Information

We do not sell your personal data. We may share your information with the following categories of recipients where necessary to operate our services:

• Payment providers such as Interac, Apple Pay, Neteller, Skrill, Paysafecard, eVoucher by CashtoCode, and cryptocurrency processors, in order to complete deposits and withdrawals to a payment method registered in your own name.
• Identity verification partners, including Noda Identity Verification, to confirm your age and identity in line with our know-your-customer requirements.
• Regulatory bodies, including the Curacao Gaming Authority, upon lawful request.
• Our affiliate programme, JimPartners, where you have been referred through an affiliate link, though only limited tracking data is shared for attribution purposes.
• Fraud prevention and security service providers who help us detect suspicious activity, duplicate accounts, or unauthorised access attempts.

International Data Transfers and Restricted Territories

Because we operate internationally, your data may be processed in countries outside your own, including Curacao and Cyprus, where our billing partner is based. We apply appropriate safeguards to protect your information wherever it is processed. Please note that we restrict access to Magic365 from a number of jurisdictions, and we do not knowingly process personal data from individuals located in restricted territories or from players in Brazil and Ontario, where gameplay is blocked regardless of the currency used.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, tax, and regulatory obligations, resolve disputes, and enforce our agreements. Verification documents and transaction records are generally retained for the period required under Curacao licensing rules, after which they are securely deleted or anonymised.

Data Security

We apply technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Access to your account requires a confirmed e-mail address and phone number, and we allow only one active browser tab per account during play to reduce the risk of unauthorised sessions. Despite our efforts, no method of transmission over the internet is entirely secure, and we encourage you to keep your Magic365 login credentials confidential.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, and to receive a copy of your data in a portable format. You may also object to certain processing activities, including direct marketing.

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You can object to or restrict certain processing activities.
• You can withdraw consent for marketing at any time.

To exercise any of these rights, please contact our support team via live chat, available 24/7, by phone at +44 (13) 138-597-11, or by e-mail at [email protected].

Children's Privacy

Our services are intended only for individuals who are at least 18 years old, or the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed and any relevant funds handled in accordance with our Terms and Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Magic365 Casino after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our support team through live chat, e-mail at [email protected], or phone at +44 (13) 138-597-11. We are here to help you understand and manage your privacy whenever you play at Magic365.